Transforming the student experience through service management

From initial enquiries and funding through to admissions, campus housing, scheduling, grading, and graduation; your future and current students’ experience is shaped by the service management process.The ease and efficiency... [ view full abstract ]

From initial enquiries and funding through to admissions, campus housing, scheduling, grading, and graduation; your future and current students’ experience is shaped by the service management process.

The ease and efficiency of accessing these services contribute to the quality of the academic experience and help students achieve their learning potential, but too often the experience is marred by disjointed systems, lack of visibility into request status, and slow and manual processes. 

 In this session, we’ll examine how the ServiceNow platform can transform your organization’s student experience, through the automation of manual processes and tasks. We’ll also look at how higher education organizations around the world are leveraging streamlined and superior service management as a competitive differentiator to attract and retain students.