2016,

16th - 18th November

FINT 2016

Conference Programme

Session: PPS-2c
Parallel Paper (1st Cut) Session: Trust Repair

Chair

Nicole Gillespie

Time

12:00 - 13:30 on Thursday, 17th of November 2016

Venue

TR5 (2nd Floor)

12:00

ANALYZING PUBLIC REACTION TO TOYOTA'S TRUST REPAIR EFFORTS USING IMAGE RESTORATION THEORY

Nazli Wasti (Middle East Technical University), Hazal Çelik (Middle East Technical University)
12:20

CLIMBING OUT OF THE HOLE OR DIGGING DEEPER: A MODEL OF CUSTOMER REACTIONS TO PRODUCT RECALLS AND RECALLING FIRM RESPONSES

Adam Steinbach (University of South Carolina), Gerry McNamara (Michigan State University)
12:40

On the effect of trust repair responses in crisis: Evidence from Policy Declarations

Anna Katharina Heid (University of St. Gallen)
13:00

Building trust in unlikely settings – trust repair and the role of time

Anna Swärd (BI Norwegian Business School), Lars Huemer (BI Norwegian Business School)

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