Emotion Effect on the Interaction between Caller and Dispatcher in Emergency Medical Service Dispatch Communication

Abstract

Communication for dispatch of pre-hospital Emergency Medical Service (EMS) exists some barriers between the caller and the dispatcher. This research focus on the study of the emotion barrier to enhance a more efficient and... [ view full abstract ]

Authors

  1. TZU-CHUN HSIEH (National Taiwan University)
  2. Albert Y. Chen (National Taiwan University)

Topic Area

Big Data, data mining and machine learning

Session

O22 » Intelligent Computing (10:15 - Wednesday, 6th June, Small Auditorium)

Paper

Emotion_Effect_on_the_Interaction_between_Caller_and_Dispatcher_in_Emergency_Medical_Service_Dispatch_Communication.pdf

Presentation Files

The presenter has requested not to share their files.