Reconstructing trust through a transformation process: The case of the Swedish Public Employment Service

Abstract

A strategic transformation process of a Swedish agency, i.e. the Swedish Public Employment Service, is discussed from a trust framework. Lately, the agency has been heavily criticized internally (by managers and employees)... [ view full abstract ]

Authors

  1. Nina Hasche (Örebro University School of Business, Örebro University)
  2. Linda Höglund (School of Business, Society and Engineering, Mälardalen University)
  3. Maria Mårtensson (School of Business and Economics, Linnaeus University & Stockholm Business School, Stockholm University)

Topic Area

Trust in public service delivery

Session

P29.2 » Trust in public service delivery (13:45 - Thursday, 12th April, DH - LG.07)

Paper

IRSPM_Hasche_et_al._2018_Final_version_Submitted_.pdf

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