Reconstructing trust through a transformation process: The case of the Swedish Public Employment Service


A strategic transformation process of a Swedish agency, i.e. the Swedish Public Employment Service, is discussed from a trust framework. Lately, the agency has been heavily criticized internally (by managers and employees)... [ view full abstract ]


  1. Nina Hasche (Örebro University School of Business, Örebro University)
  2. Linda Höglund (School of Business, Society and Engineering, Mälardalen University)
  3. Maria Mårtensson (School of Business and Economics, Linnaeus University & Stockholm Business School, Stockholm University)

Topic Area

Trust in public service delivery


P29.2 » Trust in public service delivery (13:45 - Thursday, 12th April, DH - LG.07)



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