From the Interpersonal to the Internet: An Australian study into the impact of service digitalisation on government, providers and service users

Abstract

Social services have traditionally been interpersonal services, provided to vulnerable members of the community to facilitate their thriving (at best), or to help them cope (at the least). In the digital age, more and more... [ view full abstract ]

Authors

  1. siobhan o'sullivan (UNSW)

Topic Area

Digitalization and its implications in the creation of value within a co-production framew

Session

P8.3 » Digitalization and its implications in the creation of value within a co-production framework (16:15 - Wednesday, 11th April, GS - G.01)

Paper

IRSPM_paper.pdf

Presentation Files

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