Eliciting Public Value Co-Creation in Coproduction: Evidence from Bike-Sharing Program in Shanghai, China

Coproduction is found to create complex outcome on both private and public value. Hence, mitigating negative outcomes on public value is crucial for managing coproduction. Using the case of Bike-Sharing Program in Shanghai,... [ view full abstract ]

Coproduction is found to create complex outcome on both private and public value. Hence, mitigating negative outcomes on public value is crucial for managing coproduction. Using the case of Bike-Sharing Program in Shanghai, this article intends to explore how public value is managed in coproduction. It finds out that private and public value co-creation are managed in two sorts of management, service management and public value management respectively. Blocks between these two sorts of management might lead to governments’ deadlocks in solving public value failure. Only when governments could breach this block, can they utilize providers’ social exchanges with clients in service management to enhance public value management. During public value management of coproduction, service scale and actors’ attitudes are also key elements in addition to Strategic Triangle. This article also discusses major findings’ implications for extant coproduction and public value management literature.