SKILL-BASED CALL CENTER AGENT ALLOCATION OPTIMIZATION

Authors

1. Gao Niu (Bryant Uiversity)
2. Jeyaraj Vadiveloo (University of Connecticut)

Topic Areas

Statistics, Analytics and Big Data Mining: Statistics , Statistics, Analytics and Big Data Mining: Analytics

Session

FRI - 4 » Statistics, Analytics, and Big Data Mining - II (3:30pm - Friday, 13th April, HANDEL - Temple Floor )