WHO IS THE RIGHT CUSTOMER FOR YOUR SERVICE? A COPRODUCTION FRAMEWORK
Authors
- Ahmet Ozkul (University of New Haven)
- Uzay Damali (University of Wisconsin-La Crosse)
Topic Area
Quality, Manufacturing and Service Operations : Service Operations
Session
SAT - 2 » Quality, Manufacturing, & Service Operations - II (10:30am - Saturday, 14th April, BEETHOVEN - Mezzanine Floor)
