Enhancing the Online Course Experience: The Case for Synchronous Discussions

There has been a marked increase in the number of e-learning programs being offered at higher education institutions. Despite the increase in online program utilization, there is still a paucity of literature offering a... [ view full abstract ]

There has been a marked increase in the number of e-learning programs being offered at higher education institutions. Despite the increase in online program utilization, there is still a paucity of literature offering a perspective on how to maximize student learning during such initiatives. This paper advocates using synchronous chats in an effort to increase student interaction, engagement, and social presence. This paper will provide a brief background on the need for cultivating social presence and interaction in an online course. An examination of the advantages and limitations of asynchronous discussion formats are delineated. The rational for using synchronous discussion as the primary discussion tool for an online class is provided. The paper concludes with best practices that can be implemented before, during, and after a synchronous discussion.