USING BUSINESS MEMOS TO INTRODUCE AUDIENCE CONSIDERATIONS FOR A DISCUSSION OF A PRODUCTIVITY PROBLEM

This paper presents a series of business memos for a productivity problem to introduce audience considerations in an introductory undergraduate operations management course. By asking the students to assume the role of an... [ view full abstract ]

This paper presents a series of business memos for a productivity problem to introduce audience considerations in an introductory undergraduate operations management course. By asking the students to assume the role of an operations manager, they are led through a series of class discussions and memos to discover who in an organization may be involved in writing memos, evaluating performance, identifying problems, and developing solutions.