» Phil Klaus (Brunel University London), Martin Wetzels (School of Business and Economics, Maastricht University), Dominik Mahr (School of Business and Economics, Maastricht University), Benjamin Lucas (School of Business and Economics, Maastricht University), Clemens Koehler (Deutsche Telekom)

» Stephan Henneberg (Queen Mary University of London), Sebastian Forkmann (Queen Mary University of London), Lars Witell (Linkoeping University), Daniel Kindstroem (Linkoeping University)

» Ruxandra - Elena Francu (Maastricht University), Piet Van Den Bossche (Maastricht University), Jos Lemmink (Maastricht University), Mien Segers (Maastricht University)

» Tore Strandvik (Hanken School of Economics, Department of Marketing), Kristina Heinonen (Hanken School of Economics, Department of Marketing), Sanna Vollmer (Hanken School of Economics, Department of Marketing)

» Carolin Wernicke (Freie Universität Berlin), Ilias Danatzis (Freie Universität Berlin), Michael Kleinaltenkamp (Freie Universität Berlin)

» Liliana Vitorino (Escola Superior de Tecnologia e Gestão do Instituto Politécnico de Leiria), Helena Alves (Universidade da Beira Interior)

» Josina Vink (University of Karlstad and Experio Lab, County Council of Värmland), Katarina Wetter-Edman (Experio Lab, County Council of Värmland and Konstfack University), Bård Tronvoll (CTF-Service Research Center, Karlstad University), Bo Edvardsson (CTF-Service Research Center, Karlstad University)

» Karen Kao (University of Adelaide), Sally Rao Hill (University of Adelaide), Indrit Troshani (University of Adelaide)

» Simon Hazée (HEC Management School - University of Liège (HEC-ULg)), Cécile Delcourt (HEC Management School - University of Liège (HEC-ULg)), Yves Van Vaerenbergh (Research Center for Human Relations, KU Leuven, and Center for Service Intelligence, Ghent University)

» Michael Kleinaltenkamp (Freie Universität Berlin), Patrick Gumprecht (Freie Universität Berlin), Jingshu Li (Freie Universität Berlin)

» Corina Braun (University of Basel), Marion Popp (University of Hohenheim), Karsten Hadwich (University of Hohenheim)

» Stephanie Treger (University of Hohenheim), Marion Büttgen (University of Hohenheim), Jan H. Schumann (University of Passau), Zelal Ates (HEC Management School - University of Liège (HEC-ULg))

» Joe Cronin (Florida State University), Brian Bourdeau (Auburn University)

» Leonor Vale (Faculty of Economics- University of Porto), Teresa Fernandes (Faculty of Economics- University of Porto)

» Fanny Deliege (HEC Management School - University of Liège (HEC-ULg)), Zelal Ates (HEC Management School - University of Liège (HEC-ULg)), Sabine Benoit (University of Surrey), Marion Büttgen (Universität Hohenheim)

» Ina Garnefeld (University of Wuppertal), Ann-Kathrin Groetschel (University of Wuppertal)

» Constanza Bianchi (Universidad Adolfo Ibañez)

» Nadia Steils (University of Namur - IAE Lille), Zakia Obaidalahe (IAE Lille), Dominique Crié (IAE Lille), Francis Salerno (IAE Lille)

» Marianna Sigala (University of South Australia), Isaac Mizrachi (The College of Management - Academic Studies (Israel))

» Ivana Rihova (Edinburgh Napier University), Matthew Alexander (University of Strathclyde)

» Elias Ertz (University of Hohenheim), Laura Oesterle (University of Hohenheim), Marion Büttgen (University of Hohenheim)

» Cheryl Leo (Murdoch University), Yelena Tsarenko (Monash university)

» Werner Kunz (University of Massachusetts Boston), Jens Hogreve (Catholic University of Eichstaett-Ingolstadt), Johannes Bögershausen (University of British Columbia)

» Steven Rayburn (Texas State University), Ray Fisk (Texas State University)

» Jay Kandampully (The Ohio State University), Kathrin Albrecht (Catholic University of Eichstaett-Ingolstadt), Arne De Keyser (‎EDHEC Business School), Sarah Küsgen (TU Dortmund University), Linda Nasr (University of Manchester), Tingting (Christina) Zhang (The Ohio State University)

» Ray Fisk (Texas State University), Javier Reynoso (Monterrey Institute of Technology (ITESM)), Heiko Gebauer (Eawag: Swiss Federal Institute of Aquatic Science and Technology), Mirella Haldimann (Eawag: Swiss Federal Institute of Aquatic Science and Technology), Caroline Saul (Eawag: Swiss Federal Institute of Aquatic Science and Technology)

» Michael Ehret (Nottingham Trent University), Jochen Wirtz (National University of Singapore)

» Ingo Husmann (University of Gloucestershire)

» Florian Mueller (University of Bremen), Jens Poeppelbuss (University of Bremen)

» Dmitry Zinoviev (Suffolk University), Zhen Zhu (Suffolk University), Kate Li (Suffolk University)

» Chiehyeon Lim (School of Engineering, University of California, Merced; Department of Industrial and Management Engineering, Pohang University of Science and Technology (POSTECH)), Paul Maglio (University of California, Merced), Min-Jun Kim (Department of Industrial and Management Engineering, Pohang University of Science and Technology (POSTECH)), Ki-Hun Kim (Department of Industrial and Management Engineering, Pohang University of Science and Technology (POSTECH)), Kwang-jae Kim (Department of Industrial and Management Engineering, Pohang University of Science and Technology (POSTECH))

» Francisco Villaroel (Maastricht University), Dominik Mahr (Maastricht University), Ko De Ruyter (Cass Business School), Stephan Ludwig (Westminster Business School), Dhruv Grewal (Babson College), Martin Wetzels (Maastricht University)

» Patrick Gerhard (Maastricht University), Arvid Hoffmann (Maastricht University), Thomas Post (Maastricht University)

» Pieter Verhallen (Maastricht University), Elisabeth Bruggen (Maastricht University), Thomas Post (Maastricht University), Gaby Odekerken-Schröder (Maastricht University)

» David Sörhammar (Uppsala universitet), Elina Jaakkola (University of Turku)

» Mahesh Subramony (Northern Illinois University), Charles Gowen (Northern Illinois University), Kathleen McFadden (Northern Illinois University)

» Anne-Madeleine Kranzbuehler (Vrije Universiteit Amsterdam), Mirella Kleijnen (Vrije Universiteit Amsterdam), Peeter Verlegh (Vrije Universiteit Amsterdam), Marije Teerling (VODW)

» Brett Scholz (University of Canberra), Vinh Lu (Australian National University), Domenique Szantyr (Independent Researcher)

» Rodoula Tsiotsou (UNIVERSITY OF MACEDONIA), Yannis Hajidimitriou (UNIVERSITY OF MACEDONIA)

» João Guerra (Faculty of Economics- University of Porto), Teresa Fernandes (Faculty of Economics- University of Porto)

» Rebecca Dolan (University of Adelaide), Jodie Conduit (University of Adelaide), John Fahy (University of Limerick)

» Franziska Miebach (RWTH Aachen University), Vera Blazevic (Radboud University Institute for Management Research), Frank T. Piller (RWTH Aachen University)

» Daniel Maranto (EGADE Business School, Tecnológico de Monterrey, Monterrey), Egren Maravillo (EGADE Business School, Tecnológico de Monterrey, Monterrey), Javier Reynoso (EGADE Business School, Tecnológico de Monterrey, Monterrey), Bo Edvardsson (CTF-Service Research Center, Karlstad University)

» Sadaf Afzal (Europa University Viadrina & German Graduate School of Management and Law), Martin Eisend (Europa University Viadrina), Tomas Bayon (German Graduate School of Management and Law)

» Philippa Hunter-Jones (University of Liverpool), Lynn Sudbury-Riley (University of Liverpool), Laura Menzies (University of Liverpool), Michael Pyrah (East Cheshire Hospice), Helen Knight (East Cheshire Hospice)

» Katrien Verleye (Center for Service Intelligence, Ghent University), Arne De Keyser (‎EDHEC Business School)

» Md. Abul Kalam Siddike (Japan Advanced Institute of Science and Technology), Youji Kohda (Japan Advanced Institute of Science and Technology)

» Jens Hogreve (Catholic University of Eichstaett-Ingolstadt), Leonhard Mandl (Catholic University of Eichstaett-Ingolstadt), Nicola Bilstein (Catholic University of Eichstaett-Ingolstadt)

» Mark Rosenbaum (N), Tali Seger-Guttmann (Ruppin Academic Center), Iris Vilnai-yavetz (Ruppin Academic Center)

» Andrew Gallan (DePaul University)

» Gaby Odekerken-Schröder (Maastricht University), Elisabeth Bruggen (Maastricht University)

» Bart Larivière (Ghent University), Freek Van Baelen (Carrefour Belgium), Arne De Keyser (‎EDHEC Business School)

» Cindy Yunhsin Chou (Yuan Ze University), Lanlung Chiang (Yuan Ze University), Yu-Ting Huang (Yuan Ze University), Hinyung Wu (Yuan Ze University)

» Nicole Hartley (The University of Queensland, Brisbane), Paul Harrision (Deakin University,Melbourne)

» Alexander Henkel (Maastricht University), Karen Niven (Manchester Business School), Jos Lemmink (Maastricht University), Christina Jerger (Catholic University of Eichstaett-Ingolstadt), Jochen Wirtz (National University of Singapore), Janet R. McColl-Kennedy (The University of Queensland), Michael Brady (Florida State University), Paul Patterson (UNSW Australia), Daniel Altman (Technion, Israel Institute of Technology), Dorit Treister (University of British Columbia), Arie Eisenman (Galilee Medical Center), Dalit Lev-arey (Tel Aviv-Yaffo Academic College), Anat Rafaeli (Technion, Israel Institute of Technology), Yakir Rosenfeld (Technion, Israel Institute of Technology), Chen Shapira (Carmel Medical Center), Sara Solomon (Tel Aviv-Yaffo Academic College)

» Ruth Bolton (Arizona State University), Anders Gustafsson (University of Karlstad), Crina Tarasi (Central Michigan University), Lars Witell (University of Karlstad)

» Taeshikg Gong (Hanyang University ERICA)

» Jean Boisvert (American University of Sharjah)

» Catharina von Koskull (University of Vaasa), Per Skålén (University of Karlstad), Henna Syrjälä (University of Vaasa)

» Gertrud Schmitz (Universität Duisburg-Essen), Jennifer Lerch (University of Duisburg-Essen), Marion Büttgen (Universität Hohenheim), Zelal Ates (Université de Liége)

» Sara Dahlin (Chalmers University of Technology), Carolina Camén (CTF-Service Research Center, Karlstad University), Henrik Eriksson (Chalmers University of Technology)

» Linda Nasr (University of Manchester), Jamie Burton (University of Manchester), Thorsten Gruber (Loughborough University)

» Mohamed Hassan (Cairo University), Doaa Talaat (Faculty of Commerce, Cairo University)

» Ray Fisk (Texas State University), Aidan Daly (National University of Ireland, Galway)

» Robert Ciuchita (Maastricht University), Dominik Mahr (Maastricht University), Gaby Odekerken-Schröder (Maastricht University)

» Amanda Beatson (Queensland University of Technology), Dominique A. Greer (Queensland University of Technology)

» Kristina Wittkowski (Aalto University School of Business), Jaakko Aspara (Hanken School of Economics)

» Chaktin Fung (VSL Hong Kong Limited), Piyush Sharma (Curtin University)

» Mark Rosenbaum (Northern Illinois University & Externado University), Rebekah Russell-Bennett (Queensland University of Technology), Judy Drennan (Queensland University of Technology)

» Cord-Christian Troebs (WHU - Otto Beisheim School of Management), Tillmann Wagner (WHU - Otto Beisheim School of Management)

» Doga Istanbulluoglu (University of Birmingham)

» Cansu Yıldırım (Department of Maritime Business Administration, Maritime Faculty, Dokuz Eylül University), Birce Dobrucalı (Izmir University of Economics), Bengü Oflac (Izmir University of Economics)

» Jaywant Singh (Kingston University London, UK), Benedetta Crisafulli (Cranfield University, United Kingdom)

» Shashi Matta (The Ohio State University), Jens Hogreve (Catholic University of Eichstaett-Ingolstadt), Wiebke Eberhardt (Maastricht University), Elisabeth Bruggen (Maastricht University), Thomas Post (Maastricht University), Joyce Vonken (APG)

» Tanja Lepistö (University of Turku), Elina Jaakkola (University of Turku)

» Fredrik Nordin (Stockholm Business School, Stockholm University), Danilo Brozovic (Stockholm Business School, Stockholm University)

» Johanna Still (Oulu Business School, University of Oulu), Hanna Komulainen (Oulu Business School, University of Oulu)

» Cristina Mele (University of Naples Federico II), Tiziana Russo Spena (University of Naples Federico II), Valeria Improta (University of Naples Federico II), Marco Tregua (University of Naples Federico II), Mariarosaria Coppola (University of Naples Federico II)

» Pekka Töytäri (Aalto University School of Science), Ville Eloranta (Aalto University School of Science), Maximilian Klein (University of St. Gallen), Sebastian Biehl (University of St. Gallen), Risto Rajala (Aalto University School of Science)

» Apramey Dube (Hanken School of Economics), Anu Helkkula (Hanken School of Economics)

» Matthew Alexander (University of Strathclyde, Glasgow, UK), Heiner Evanschitzky (Aston Triangle), Nancy Wünderlich (University of Paderborn)

» Sara Leroi-Werelds (Hasselt University), Sandra Streukens (Hasselt University)

» Matthias Gouthier (University of Koblenz-Landau), Tobias Kraemer (University of Koblenz-Landau), Sven Heidenreich (Saarland University), Julia Donsbach (EBS University)

» Lerzan Aksoy (Fordham University), Timothy Keiningham (Rockbridge Associates), Alexander Buoye (Fordham University), Joan Ball (St. John's University)

» Amanda Beatson (Queensland University of Technology), Udo Gottlieb (Queensland University of Technology)

» Michaela Lipkin (Hanken School of Economics), Kristina Heinonen (Hanken School of Economics), Tore Strandvik (Hanken School of Economics)

» Chatura Ranaweera (Wilfrid Laurier University), Heikki Karjaluoto (University of Jyväskylä)

» Rory Mulcahy (Queensland University of Technology), Rebekah Russell-Bennett (Queensland University of Technology), Kerri-ann Kuhn (Queensland University of Technology), Nadia Zainuddin (University of Wollongong)

» Sven Tuzovic (Queensland University of Technology), Volker Kuppelwieser (NEOMA Business School)

» Steven Rayburn (Texas State University)

» Angela Carida (University Magna Graecia of Catanzaro), Tiziana Russo Spena (University of Naples Federico II), Maria Colurcio (University Magna Graecia of Catanzaro)

» Jorge Grenha L. Teixeira (INESC TEC, Faculty of Engineering, University of Porto), Lia Patricio (INESC TEC, Faculty of Engineering, University of Porto), Ray Fisk (Texas State University)

» David Sörhammar (Uppsala universitet), Jimmie G. Röndell (Mälardalen University)

» Helge Löbler (Institute for Service and Relationship Management, University of Leipzig)

» Tiziana Russo Spena (Università degli Studi di Napoli Federico II), Mariarosaria Coppola (University of Naples Federico II), Cristi Mele (Università degli Studi di Napoli Federico II), Marco Tregua (Fed), Valeria Improta (University of Naples Federico II)

» Michelle Andrews (TEMPLE UNIVERSITY)

» Arne De Keyser (‎EDHEC Business School)

» Rod Brodie (University of Auckland), Linda Hollebeek (University of Auckland/NHH Norwegian School of Economics), Jodie Conduit (Unversity of Adelaide), Elina Jaakkola (University of Turku)

» Ray Fisk (Texas State University), Linda Nasr (University of Manchester), Andrew Gallan (DePaul University), Sandy Ng (RM), Steven Rayburn (Texas State University), Sanjit Roy (University of We), Roberta Sebastiani (Università Cattolica del Sacro Cuore)

» Tali Seger-Guttmann (Ruppin Academic Center), Shaked Gilboa (Ruppin Academic Center)

» Matthias Gouthier (University of Koblenz-Landau), Andreas Giese (EBS Business School)

» Lia Patricio (INESC TEC and Faculty of Engineering, University of Porto, Portugal), Daniela Sangiorgi (Politecnico di Milano), Bo Edvardsson (CTF-Service Research Center, Karlstad University), Bård Tronvoll (CTF-Service Research Center, Karlstad University), Gaby Odekerken-Schröder (Maastricht University)

» J. Chris Lin (National Taiwan), Haw-Yi Liang (National Taiwan University), Chih-Ying Chu (National Taiwan University)

» Petra Haerle (University of Basel), Verena Batt (University of Basel), Manfred Bruhn (University of Basel)

» Ruby Zhang (Newcastle University Business School, Newcastle University), Markus Blut (Newcastle University Business School, Newcastle University), Klaus Schoefer (Newcastle University Business School, Newcastle University)

» Bach Q. Ho (Japan Advanced Institute of Science and Technology), Kunio Shirahada (Japan Advanced Institute of Science and Technology), Alan Wilson (University of Strathclyde, Glasgow, UK)

» Samuel Petros Sebhatu (CTF-Service Research Center, Karlstad University), Bo Enquist (CTF-Service Research Center, Karlstad University)

» Liliana Bove (The University of Melbourne), Anish Nagpal (The University of Melbourne), Ben Neville (The University of Melbourne), Jill Lei (The University of Melbourne), Danielle Chmielewski-Raimondo (The University of Melbourne)

» Szu-Yao Chien (Alliance Manchester Business School, The University of Manchester), Babis Theodoulidis (Alliance Manchester Business School, The University of Manchester), Jamie Burton (Alliance Manchester Business School, The University of Manchester)

» Benedetta Crisafulli (Cranfield University), Jaywant Singh (Kingston University), Francesca Dall'Olmo Riley (Kingston University)

» Christina Anthony (University of Sydney), Alexander Fedorikhin (Indiana University)

» Chutinida Phalusuk (Newcastle University Business School, Newcastle University), Markus Blut (Newcastle University Business School, Newcastle University), Klaus Schoefer (Newcastle University Business School, Newcastle University), Mitchell Ness (Newcastle University Business School, Newcastle University), Wenjiao Zhang (Newcastle University Business School, Newcastle University)

» Ritva Höykinpuro (University of Tampere), Mika Yrjölä (University of Tampere)

» Zakia Obaidalahe (IAE Lille)

» Maximilian Wagner (Ludwig-Maximilians-Universität Munich), Ana Jakic (Ludwig-Maximilians-University, Munich), Anton Meyer (Ludwig-Maximilians-University, Munich)

» Catherine da Silveira (Nova School of Business and Economics), Claudia Simoes (Open University & Minho University), Carmen Lages (Nova School of Business and Economics), Sally Dibb (Open University)

» Ryan Shuwei Hsu (National Taiwan University), James O. Stanworth (National Changhua University of Education)

» Laurel Anderson (Arizona State University), Daniele Mathras (Northeastern University), Ray Fisk (Texas State University), Per Skålén (karlstad university), Lars Witell (Karlstad University & Linköping University), Josephine Go Jefferies (The University of Nottingham)

» Corina Braun (University of Basel), Manfred Bruhn (University of Basel), Karsten Hadwich (University of Hohenheim)

» Sabrina Weigel (University of Hohenheim), Karsten Hadwich (University of Hohenheim)

» Sabine Fliess (University of Hagen), Svenja Hagenhoff (Friedrich-Alexander Universitaet Erlangen-Nuernberg)

» Francesco Polese (University of Salerno), Evert Gummesson (Stockholm Business School, Stockholm University), Ralph Badinelli (University of Virginia Tech), Sergio Barile (Sapienza University of Rome), Luca Carrubbo (University of Salerno), Bård Tronvoll (Hedmark University College), Leonanrd Walletzky (Maasaryk University), Kaj Storbacka (University of Auckland), Suvi Nenonen (University of Auckland), Jaqueline Pels (Universidad Torcuato de Tella), Roberto Bruni (Cassino University), Marialuisa Saviano (University of Salerno), Aurelio Tommasetti (University of Salerno), Orlando Troisi (University of Salerno), Stephen L. Vargo (University of Hawaii), Heiko Wieland (Cal State Monterey Bay), Angeline Nariswari (Cal State Monterey Bay)

» Stefan Dyck (University of Hagen), Sabine Fliess (University of Hagen)

» Kara Burns (Queensland University of Technology), Judy Drennan (Queensland University of Technology), Shane Mathews (Queensland University of Technology)

» Jillian C. Sweeney (University of West), Carolin Plewa (University of Adelaide)

» Rebekah Russell-Bennett (Queensland University of Technology), Josephine Previte (University of Queensland), Charmine Hartel (University of Queensland), Geoff Smith (Australian Red Cross Blood Service), Nadia Zainuddin (University of Wollongong)

» Steven Rayburn (Texas State University), Yamile Jackson (NurturedbyDesign), Mayoor Mohan (Virginia Commonwealth University), Lucian Visinescu (Texas State University)

» Rachel Spence (University of Liverpool), Pippa Hunter-Jones (University of Liverpool)

» Ilias Danatzis (Freie Universität Berlin), Ingo Karpen (RMIT University), Michael Kleinaltenkamp (Freie Universität Berlin)

» Martina Gallarza (University of Valencia), Francisco Arteaga (Catholic University of Valencia)

» Driton Sahiti (University of Glasgow), Robert Paton (University of Glasgow)

» Carmen Neghina (Open University), Jose Bloemer (Radboud University Institute for Management Research), Marcel van Birgelen (Radboud University Institute for Management Research), Marjolein Caniels (Open University)

» Tiziana Russo Spena (University of Naples Federico II), Cristi Mele (University of Naples Federico II)

» Peter Samuelsson (CTF-Service Research Center, Karlstad University), Mattias Elg (Linköping University), Lars Witell (CTF-Service Research Center, Karlstad University)

» Verena Hofmann (University of Innsbruck, School of Management), Nicola Stokburger-Sauer (University of Innsbruck, School of Management), Karin Teichmann (University of Innsbruck, School of Management), Martin Wetzels (Maastricht University)

» Cécile Delcourt (HEC Management School - University of Liège (HEC-ULg)), Dwayne Gremler (BGSU), Dominique A. Greer (QUT Business School)

» Ilaria Dalla Pozza (IPAG Business School), Sandrine Heitz-Spahn (University of Lorraine), Lionel Texier (Risk and Analysis)