Session: 1.4
Consumer Behaviour in Services I

Karen Kao (University of Adelaide), Sally Rao Hill (University of Adelaide), Indrit Troshani (University of Adelaide)

Simon Hazée (HEC Management School - University of Liège (HEC-ULg)), Cécile Delcourt (HEC Management School - University of Liège (HEC-ULg)), Yves Van Vaerenbergh (Research Center for Human Relations, KU Leuven, and Center for Service Intelligence, Ghent University)

Michael Kleinaltenkamp (Freie Universität Berlin), Patrick Gumprecht (Freie Universität Berlin), Jingshu Li (Freie Universität Berlin)