Session: 3.2
Servicescapes and Service Environments

Chair

Dwayne Gremler

Time

15:30 - 17:00 on Saturday, 18th of June 2016

Venue

H0.04 (TS53)

15:30

Servicescape Remodeling: The Importance of Understanding Customer Reactions During the Transition Phase

Bart Larivière (Ghent University), Freek Van Baelen (Carrefour Belgium), Arne De Keyser (‎EDHEC Business School)
15:30

A Transformational Servicescape and its Relations to Consumer Place Attachment and Subjective Well-Being

Cindy Yunhsin Chou (Yuan Ze University), Lanlung Chiang (Yuan Ze University), Yu-Ting Huang (Yuan Ze University), Hinyung Wu (Yuan Ze University)
15:30

Service Scent and Sound: Impact of Ambient Environment Cues in Interpersonal Servicescapes

Nicole Hartley (The University of Queensland, Brisbane), Paul Harrision (Deakin University,Melbourne)