Session: 3.3
Special Session: The Dark Side of Service Interactions: Insights on Customer Anger

Alexander Henkel (Maastricht University), Karen Niven (Manchester Business School), Jos Lemmink (Maastricht University), Christina Jerger (Catholic University of Eichstaett-Ingolstadt), Jochen Wirtz (National University of Singapore), Janet R. McColl-Kennedy (The University of Queensland), Michael Brady (Florida State University), Paul Patterson (UNSW Australia), Daniel Altman (Technion, Israel Institute of Technology), Dorit Treister (University of British Columbia), Arie Eisenman (Galilee Medical Center), Dalit Lev-arey (Tel Aviv-Yaffo Academic College), Anat Rafaeli (Technion, Israel Institute of Technology), Yakir Rosenfeld (Technion, Israel Institute of Technology), Chen Shapira (Carmel Medical Center), Sara Solomon (Tel Aviv-Yaffo Academic College)