Session: 3.5
Transformative and Health Services - Practices

Chair

Andrew Gallan

Time

15:30 - 17:00 on Saturday, 18th of June 2016

Venue

A0.24 (TS53)

15:30

Transformative Service Practices – An Ethnography in Eldercare

Catharina von Koskull (University of Vaasa), Per Skålén (University of Karlstad), Henna Syrjälä (University of Vaasa)
15:30

How to Enhance Citizenship and Reduce Dysfunctional Patient Behavior during Service Interactions: An Empirical Study in the Nursing Context

Gertrud Schmitz (Universität Duisburg-Essen), Jennifer Lerch (University of Duisburg-Essen), Marion Büttgen (Universität Hohenheim), Zelal Ates (Université de Liége)
15:30

Quality Improvements and Care Procurement. Friends or Foes?

Sara Dahlin (Chalmers University of Technology), Carolina Camén (CTF-Service Research Center, Karlstad University), Henrik Eriksson (Chalmers University of Technology)