Session: 3.7
Service Innovation - Customer Experience I

Chair

Vera Blazevic

Time

15:30 - 17:00 on Saturday, 18th of June 2016

Venue

A1.23 (TS53)

15:30

Stress Out and Carry On: How Consumer Appraisals of Service Innovation Help Improve Service Relationships

Robert Ciuchita (Maastricht University), Dominik Mahr (Maastricht University), Gaby Odekerken-Schröder (Maastricht University)
15:30

How Can We Design Forced Self-Service Technology Options to Ensure Perceived Service Value?

Amanda Beatson (Queensland University of Technology), Dominique A. Greer (Queensland University of Technology)
15:30

Nonownership-Dominant Logic? The Effect of Consumers' Intellectual Ability on Preference for Nonownership Consumption

Kristina Wittkowski (Aalto University School of Business), Jaakko Aspara (Hanken School of Economics)