Session: 3.8
Service Employees I

Chair

Nancy Wünderlich

Time

15:30 - 17:00 on Saturday, 18th of June 2016

Venue

D0.03 (TS53)

15:30

How Does Service Climate Affect Employee Performance? Is Internal Service Quality the Missing Link?

Chaktin Fung (VSL Hong Kong Limited), Piyush Sharma (Curtin University)
15:30

Commercial Friendships between Gay Sales Associates and Straight Female Customers

Mark Rosenbaum (Northern Illinois University & Externado University), Rebekah Russell-Bennett (Queensland University of Technology), Judy Drennan (Queensland University of Technology)
15:30

Do Customer Discounts Affect Frontline Employees?

Cord-Christian Troebs (WHU - Otto Beisheim School of Management), Tillmann Wagner (WHU - Otto Beisheim School of Management)