Session: 4.5
Service Analytics
Time
08:30 - 10:00 on
Sunday, 19th of June 2016
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08:30
Lerzan Aksoy (Fordham University), Timothy Keiningham (Rockbridge Associates), Alexander Buoye (Fordham University), Joan Ball (St. John's University)
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08:30
Amanda Beatson (Queensland University of Technology), Udo Gottlieb (Queensland University of Technology)
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08:30
Michaela Lipkin (Hanken School of Economics), Kristina Heinonen (Hanken School of Economics), Tore Strandvik (Hanken School of Economics)
