Session: 4.7
Service Innovation - Customer Experience II

Chair

Rodoula Tsiotsou

Time

08:30 - 10:00 on Sunday, 19th of June 2016

Venue

A1.23 (TS53)

08:30

Service at the Base of the Pyramid to Connect, Empower, and Train

Steven Rayburn (Texas State University)
08:30

Smart Service System in Developing Countries: Looking for a Conceptualization

Angela Carida (University Magna Graecia of Catanzaro), Tiziana Russo Spena (University of Naples Federico II), Maria Colurcio (University Magna Graecia of Catanzaro)
08:30

Broadening Service Customer Experience with an Activity-Centric Perspective

Jorge Grenha L. Teixeira (INESC TEC, Faculty of Engineering, University of Porto), Lia Patricio (INESC TEC, Faculty of Engineering, University of Porto), Ray Fisk (Texas State University)