Session: 6.4
Customer Experience II

Chair

Ruth Bolton

Time

15:00 - 16:30 on Sunday, 19th of June 2016

Venue

A0.23 (TS53)

15:00

We Are What We Repeatedly Do: How Customers' Routine Activities

Stefan Dyck (University of Hagen), Sabine Fliess (University of Hagen)
15:00

Medical Selfies: Cocreation in Healthcare Services

Kara Burns (Queensland University of Technology), Judy Drennan (Queensland University of Technology), Shane Mathews (Queensland University of Technology)
15:00

Positive and Negative Value-in-Use Factors in Financial Services: When Do They Matter?

Jillian C. Sweeney (University of West), Carolin Plewa (University of Adelaide)