Session: 1C
B2B - Services Networks

Chair

Jonas Holmqvist

Time

10:45 - 12:15 on Friday, 15th of June 2018

Venue

GB16

10:45

Antecedents and Measurement of Industrial Service Excellence in Manufacturing Companies

Christian Stadlmann (Upper Austrian University of Applied Science), Doris Ehrlinger (Upper Austrian University of Applied Science), Anna Biedersberger (University of Passau), David Tempelmayr (Upper Austrian University of Applied Science), Stefan Mang (University of Passau), Margarethe Überwimmer (Upper Austrian University of Applied Science)
11:15

An Approach to Elaborate Implicit Customer Service Needs for B2B IT Services Offerings

Nikhil Zope (Tata Consultancy Services), Doji Lokku (Tata Consultancy Services), Anand Kumar (Tata Consultancy Services), Jose Kumar Reddypogu (Tata Consultancy Services)
11:45

Who is the Real Value Facilitator? Facilitating value creation in business networks

Jonas Holmqvist (KEDGE BUSINESS SCHOOL), Aurélien Timbre (Celso), Christian Kowalkowski (Linköping University), Christian Grönroos (Hanken School of Economics)