Session: 1F
Customer Experience I

Chair

Sheila Malone

Time

10:45 - 12:15 on Friday, 15th of June 2018

Venue

GB19

10:45

On the definition of customer experience: Repacking old concepts?

Larissa Carine Braz Becker (University of Turku)
11:15

Creating positive emotional customer experience in luxury hotels

Szu-Hsin Wu (Dublin City University), Yuhui Gao (Dublin City University)
11:45

Understanding the Customer Experience in Luxury Services: The Case of Ethical Tourism

Sheila Malone (Lancaster University), Caroline Tynan (University of Nottingham), Sally Mckechnie (University of Nottingham)