Session: 1G
Customer MisBehavior

Chair

Hannah Snyder

Time

10:45 - 12:15 on Friday, 15th of June 2018

Venue

GR02

10:45

Consumer Misbehavior in a Veterinary Service Setting

Daina Nicolaou (University of Cyprus), Christos Theoris (Warwick Business School)
11:15

The Haters Gonna Hate – Towards a Better Understanding of Consumer Roles in Online Bullying

Jan Breitsohl (Kent University), Werner Kunz (University of Massachusetts Boston)
11:45

The truth, the whole truth and nothing but the truth? Customer lies in the service encounter

Hannah Snyder (BI - Norwegian School of Business), Lars Witell (Linköping University), Anders Gustafsson (Service Research Center, Karlstad University), Janet R. McColl-Kennedy (University of Queensland)