Session: 1I
Healthcare Service

Chair

Paul Patterson

Time

10:45 - 12:45 on Friday, 15th of June 2018

Venue

GR07

10:45

The effects of passive innovation resistance on healthcare users: An analysis of the influencing factors

Joshua K Salawu (University of Namur), Wafa Hammedi (University of Namur), Annick Castiaux (University of Namur), Mohammad Nejad (Fordham university)
11:15

Does Dr. Google Help? Patients' Online Health Information Search

Marta Lara-Quintanilla (HEC - Liege (University of Liege)), Zelal Ates (TH Köln - Cologne University of Technology, Arts and Sciences), Lola C. Duque (University Carlos III of Madrid), Jan H. Schumann (University of Passau), Marion Büttgen (University of Hohenheim)
11:45

The Impact of Communications Style on Client Psychological Comfort in Healthcare Services

Paul Patterson (School of Marketing, UNSW Sydney), Rawi Roongruangsee (Faculty of Business Administration, Chiang Mai University)