Session: 2C
Big Data - Customer Experience

Chair

Ritva Höykinpuro

Time

13:30 - 15:00 on Friday, 15th of June 2018

Venue

GB16

13:30

Customer Experience (CX) Analytics: Big Data Approach to Analyse CX Data

Mohamed Zaki (University of Cambridge)
14:00

Service-oriented Data Analytics: Connecting Data Analytics to Value Creation through Service Design

Chiehyeon Lim (UNIST), Kwang-jae Kim (POSTECH), Min-jun Kim (Samsung Electronics), Ki-hun Kim (POSTECH), Paul Maglio (University of California, Merced)
14:30

Service work is no longer where it used to be: Challanges to service-related HRM and service leadership

Ritva Höykinpuro (Unviversity of Tampere, Faculty of Management)