Session: 2H
Service Employees I

Chair

Liliana Bove

Time

13:30 - 15:00 on Friday, 15th of June 2018

Venue

GR02

13:30

Dysfunctional customer behavior, employee stress, and employee turnover: The moderating effects of employee embeddedness and cultural value orientation

Taeshikg Gong (Hanyang University ERICA)
14:00

LINKING EMPLOYEE AND CUSTOMER ENGAGEMENT BEHAVIORS IN SERVICE ENCOUNTERS: THE MEDIATION OF RELATIONAL ENERGY AND INTERACTION QUALITY

J. Chris Lin (National Taiwan University), Chih-Ying Chu (National Taiwan University), Haw-Yi Liang (National Taiwan University)
14:30

Distress, Casual Attributions and Coping: Explaining Aggression towards Health Care Workers

Liliana Bove (The University of Melbourne), Simon Pervan (La Trobe University)