Session: 3C
Customer Experience in Services I

Chair

Carolin Plewa

Time

15:30 - 17:30 on Friday, 15th of June 2018

Venue

GB19

15:30

An Exploration on the Mechanism of Co-creation Experience: An Empirical Study in Wedding Service

lishan xie (Business school of Sun Yat-sen University), Dongmei Li (Hang Seng Management College), Xiaoyun Han (Business school of Sun Yat-sen University)
16:00

Managing attributions of gratitude-generating encounters

Paolo Antonetti (Queen Mary University of London), Sebastian Forkmann (University of Alabama), Thomas Baker (University of Alabama), Kristy Reynolds (University of Alabama)
16:30

The interplay of value-in-use and trust in the service provider

Carolin Plewa (The University of Adelaide), Jillian C. Sweeney (The University of Western Australia)