Session: 4G
Service Operation Management and Supply Chains II

Chair

Arni Halldorsson

Time

09:00 - 10:30 on Saturday, 16th of June 2018

Venue

GR02

09:00

How Do Process Flow Times Matter in Emergency Departments? The Differential Effects on Productivity and Patient Experience

Jeff Smith (Virginia Commonwealth University), Jeff Shockley (Virginia Commonwealth University), Sidney Anderson (Texas State University)
09:30

Supply chain management as a transformative service

Nitipon Tansakul (Japan Advanced Institute of Science and Technology (JAIST)), Suthathip Suanmali (Sirindhorn International Institute of Technology (SIIT), Thammasat University), Kunio Shirahada (Japan Advanced Institute of Science and Technology (JAIST))
10:00

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen (Chalmers University of Technology), Ida Gremyr (Chalmers University of Technology), Arni Halldorsson (Chalmers University of Technology)