Session: 5C
Tourism Services

Chair

Martina Gallarza

Time

11:00 - 14:00 on Saturday, 16th of June 2018

Venue

GB17

11:00

Using Social Constructivism to theorize the influence of culture in quality tourism service experiences

Lynn Beckles (University of the West Indies)
11:30

Developing smart tourism services: a co-creation framework

Marianna Sigala (University of South Australia)
12:00

Operationalization and interdependence of perceived value: a comprehensive second order model for hospitality services

Martina Gallarza (Valencia University), Francisco Arteaga (Catholic University of Valencia), Irene GIL SAURA (Valencia University)