Session: 5F
Service Failure and Recovery III

Svenja Widdershoven (Zuyd University Maastricht), Mark Pluymaekers (Zuyd University Maastricht), Josée Bloemer (Radboud University Nijmegen), Paul Sinclair (University of Regina), Haithem Zourrig (Kent State University)

Elisa Chan (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland), Lisa C. Wan (The Chinese University of Hong Kong), Maggie Y. Chu (Hong Kong Open University)

Paolo Antonetti (Queen Mary University of London), Benedetta Crisafulli (Cranfield University), Stan Maklan (Cranfield University)