Session: 5G
Service Innovation - Customer Experience

Chair

Per Skålén

Time

11:00 - 12:30 on Saturday, 16th of June 2018

Venue

GR02

11:00

How do Intermediaries Enable Open Service Innovation?

Krithika Randhawa (University of Technology Sydney), Ralf Wilden (University of Newcastle Australia), Siggi Gudergan (University of Newcastle Australia)
11:30

Service providers as entrepreneurs of co-creation assets

Michael Ehret (Nottingham Trent University), Jochen Wirtz (National University of Singapore)
12:00

Service innovation in the Swedish music industry

Per Skålén (Service Research Center, Karlstad University)