Session: 5I
Serviscape and Service Environments

Chair

Athinodoros Chronis

Time

11:00 - 12:30 on Saturday, 16th of June 2018

Venue

GR07

11:00

Can situational factors affect shop assistants' competences to get customer satisfaction?

Raul Perez (University of Zaragoza), LAURA LUCIA-PALACIOS (University of Zaragoza), Yolanda Polo-redondo (University of Zaragoza)
11:30

Understanding the Value Process in Service

Jonas Holmqvist (KEDGE BUSINESS SCHOOL), Christian Grönroos (Hanken School of Economics), Luca Visconti (ESCP Europe), Blandine Guais (KEDGE BUSINESS SCHOOL), Aurélie Kessous (Aix-Marseille Université, CERGAM)
12:00

Embodied Staging and the Making of a Tourist Servicescape

Athinodoros Chronis (California State University, Stanislaus)