Session: 6B
Customer Experience in Service II

Chair

Aidan Daly

Time

15:30 - 18:00 on Saturday, 16th of June 2018

Venue

GB19

15:30

Customer activity in everyday use of social and healthcare services

Ulla Särkikangas (University of Helsinki)
16:00

Exploring the Implications of Augmented Reality-based Services in the Pre-purchase Stage of Online Tourism

Tseng-Lung Huang (College of Management, Yuan Ze University), Chia Yun Hsieh (College of Management, Yuan Ze University), Meng-Yi Lin (College of Management, Yuan Ze University)
16:30

Applications of Forum Theatre to Service Interactions

Aidan Daly (National College of Ireland), Ray Fisk (Texas State University)