Session: 6D
Digital Services - Social Media

Chair

Paul Harrigan

Time

15:30 - 17:00 on Saturday, 16th of June 2018

Venue

GR03

15:30

Giving and receiving eWOM in altruistic services: the role of customer value

Rebekah Russell-Bennett (Queensland University of Technology), Josephine Previte (University of Queensland), Rory Mulcahy (University of Sunshine Coast)
16:00

The impact of consumers' feature use for online complaining on their wellbeing

Yean Shan Beh (University of Auckland), Laszlo Sajtos (University of Auckland)
16:30

Two-way institutional acculturation and identity co-creation in social media

Momoko Fujita (The University of Western Australia), Paul Harrigan (The University of Western Australia), Geoffrey Soutar (The University of Western Australia)