Session: 6E
Service Innovation - An Organizational View

Chair

Ingo O. Karpen

Time

15:30 - 17:00 on Saturday, 16th of June 2018

Venue

GB17

15:30

The Impact of Work Contextual Variables on the Creativity of Frontline Service Employees

Chen-Ya Wang (National Tsing Hua University), Weimin Chiu (National Tsing Hua University)
16:00

Frontline employees as participants in service innovation

Marit Engen (Service Research Center, Karlstad University)
16:30

Innovation in Online Communities: Conditions for Customer Creativity and Participation

Gauri Laud (University of Tasmania), Ingo O. Karpen (Royal Melbourne Institute of Technology), Jodie Conduit (University of Adelaide)