Session: 2J
Service Operation Management and Supply Chains I

Chair

Cansu Yildirim

Time

13:30 - 15:00 on Friday, 15th of June 2018

Venue

GR07

13:30

Redefining the Service Triad for Sharing Services

Sooyun Kim (Yonsei University), Sunmee Choi (Yonsei University)
14:00

The impact of services supply chain orientation on perceived industrial service quality: an empirical analysis

Oznur Yurt (University of Roehampton), Tuncdan Baltacioglu (Istanbul Okan University), Ebru Aglamaz (Adnan Menderes University)
14:30

Multi-Agent Service Failure Classification: Service Supply Chain Perspective

Cansu Yıldırım (Dokuz Eylül University), Bengü Oflac (Izmir University of Economics)