Session: 3K
Customer Experience and Value

Chair

Gauri Laud

Time

15:30 - 17:00 on Friday, 15th of June 2018

Venue

GB20

15:30

How sophisticated servicescape can reduce negative feelings when a failure occur?

Mellina Terres (Federal University of Health Sciences of Porto Alegre), Márcia Herter (Escola Superior de Propaganda e Marketing - ESPM), Diego Costa Pinto (Universidade Nova de Lisboa), Jose Afonso Mazzon (University of Sao Paulo)
15:30

An Investigation of the Antecedents of Customer Co-creation and Co-production in Health Services

Rodoula H. Tsiotsou (University of Macedonia)
15:30

Service System Well-being: Conceptualising a Macro-Level Concept

Gauri Laud (University of Tasmania), Cheryl Leo (Murdoch University), Cindy Yunhsin Chou (Yuan Ze)