Refugee Families Taking Strides with Practical Case Management support and Sensitive Trauma Informed Approaches

This presentation will outline the approach SSI case managers use with newly arrived refugee families, which is guided by strength based, culturally responsive principles, trauma informed methods and collaboration with... [ view full abstract ]

This presentation will outline the approach SSI case managers use with newly arrived refugee families, which is guided by strength based, culturally responsive principles, trauma informed methods and collaboration with community services. Several unidentified case studies will be discussed to enable participants to understand how the families, adults, children and young people create their new lives and work through their challenges.

Many professionals are curious about the work and support offered by a well-informed consistent case management approach, this presentation will highlight some key aspects of the assessment process for case support and how clients benefit. The unique Clinical Practice Unit at SSI provides case managers and team leaders with an opportunity to discuss complex case matters and reflect on aspects of the case from a holistic systemic framework. This brings a helpful review of progress, challenges and opportunities to take forward.

Settlement Services International (SSI) is working with many hundreds of new arrival families within humanitarian entrant program and an asylum seeker program. It is the largest not-for-profit Humanitarian settlement organisation in Australia. SSI also provides accommodation support, multi-cultural foster care, disability support and employment services.