Reform current mode and create new healthcare service – The study of patient mobile behavior in pharmacies

Aging societies is the more and more important issue in healthcare field. Using and reforming current resource to build new niche is our chance to face the issue and have more well-being. Taiwan government (2016) announces... [ view full abstract ]

Aging societies is the more and more important issue in healthcare field. Using and reforming current resource to build new niche is our chance to face the issue and have more well-being.

Taiwan government (2016) announces the plan of long-term care 2.0 to face the aging societies issue. Providing long-term care for elderly in the community is the main purpose. Actually, there are six thousands pharmacies in Taiwan. We call community pharmacy. Chronic illnesses can acquire the medicine with doctor description near their community in community pharmacy. If we can reform current pharmacies to become healthcare units, it is to extend the current advantage of pharmacy in healthcare field. The government doesn’t need to rebuild the healthcare unit. It will be a beneficial opportunity to accomplish the long-term care purpose. In the situation, it needs new powerful methods to make the mode come true.

Mobile app systems are increasing rapidly; it changes our life style more and more.Using mobile apps to improve the contact between pharmacy and patient will be a potential method to build the platform of pharmacy healthcare system. Before we reform the institution between pharmacy and patient, the most critical key point is if patients have possibility to adopt the new system.

The research combines interview and questionnaire and attempts to find out the mobile using behavior among the community pharmacies and patients. First, The survey does interview on community pharmacies. Second, The study builds questionnaire and do web-questionnaires for patients who come to pharmacy. Finally, there are 124 completed questionnaires from online web-questionnaires. The result of study will analyze the research data and maintain conducive advice to build healthcare mobile system in aging societies.