Blame or Explain: How Explanations help recovering from Public Service Failures

Abstract

Public service encounters between employees and citizen are daily fare which makes the occurence of service failure rather likely. However, public service failure and their recovery has been widely neglected so far in public... [ view full abstract ]

Authors

  1. Matthias Döring (University of Potsdam)

Topic Area

Behavioural and experimental public administration

Session

P19.7 » Behavioural and Experimental Public Administration (15:45 - Thursday, 12th April, DH - LG.09)

Paper

Paper_D_ring.pdf

Presentation Files

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