Possibilities to the social participation at public hiring: a case study focused on the public transport concession in Florianópolis/SC/Brazil

This qualitative study analyzes the social participation in each phase of the process carried out to contract service providers to operate the public transport in the municipality of Florianópolis (Brazil) and identifies the... [ view full abstract ]

This qualitative study analyzes the social participation in each phase of the process carried out to contract service providers to operate the public transport in the municipality of Florianópolis (Brazil) and identifies the main factors that influence the quality of participation. Based on Fung (2006) and Roberts (2004) the dimensions of analysis are: (1) participant selection; (2) communication and decision; (3) influence and authority; and (4) dilemmas perceived in the process of participation. The use of several data collection techniques allowed data triangulation. From the academic point of view, this research contributes to the studies on social participation in public contracting and on engagement in each of the stages of contracting. As practical implications, it can guide managers when it comes to incorporating participatory instruments into public contracting, collaborating to improve governance and public services.

Key Words: Social participation. Public contracting. Public transport.