Assessing Assessment in Libraries

C. Colleen Cook, PhD

Trenholme Dean of Libraries, McGill University

Colleen Cook has been the Trenholme Dean of Libraries at McGill University since 2011 and was recently reappointed for a second term as Dean. She came to McGill from Texas A&M University, where she was Dean of Libraries and holder of the Sterling C. Evans Endowed Chair. She currently serves as Chair of the Canadian Association of Research Libraries (CARL) Assessment Committee and is a member of the Association of Research Libraries (ARL) Assessment Program Visioning Task Force. She serves as an advisor to the International Federation of Library Association’s (IFLA) work with UNESCO in support of the United Nation’s sustainable development goals around access to information.

Dr. Cook’s research and service expertise lies in library assessment. Dr. Cook helped develop and promote LibQUAL+®, the premier assessment tool for measuring library service quality internationally. She is very active in library assessment having chaired IFLA’s Statistics and Evaluation Section Standing Committee, ARL’s Statistics and Assessment Committee, the LibQUAL+® Steering Committee, and the American Library Association (ALA) Committee on Research and Statistics.


The talk will provide a quick overview of the history of evaluation, assessment and research in libraries, honouring how far we’ve come, discussing current challenges, highlighting pitfalls and outlining a path for the future. [ view full abstract ]


KN-3 » Keynote (09:15 - Wednesday, 2nd August, Main Hall)