After the survey: An integrated strategic approach to action

Jackie Belanger

University of Washington

Jackie Belanger is the Assessment Librarian at UW Libraries. Recent publications include articles on rubric assessment of student learning outcomes (published in portal: Libraries and the Academy), collaborative faculty-librarian assessment of information literacy outcomes (in Library Review), and assessment management systems (ACRL Conference Proceedings and the Journal of Academic Librarianship).

Maggie Faber

University of Washington

Maggie Faber is the Data Visualization and Analysis Librarian at UW Libraries. She helps analyze and communicate assessment results and libraries-related data with interactive dashboards and visualizations. Recent presentations include a space assessment poster at the Library Assessment Conference and a poster on survey questions to demonstrate impact at ACRL.

Steve Hiller

University of Washington

Steve Hiller is Director of Assessment & Planning at UW Libraries. In this position, he leads the Libraries strategic planning process, assessment program, and institutional and national reporting efforts. He is co-founder and co-chair of the Library Assessment Conference, and the recipient of the 2016 David B. Thorud Leadership Award.


Purpose: Surveys have long been a staple of library performance measurement and user needs assessment. There is a substantial body of literature related to the design, development, implementation and analysis of survey... [ view full abstract ]


  1. Jackie Belanger (University of Washington)
  2. Maggie Faber (University of Washington)
  3. Steve Hiller (University of Washington)

Topic Areas

Organisational issues , Staff , Culture , Analytics , Data , Usage , Methods


PA-8B » LibQUAL+ and beyond (13:30 - Wednesday, 2nd August, Douglas Price Room)



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