Longitudinal invariance of LibQUAL+®: How has LibQUAL+® changed over time?

Martha Kyrillidou

QualityMetrics, LLC

Martha Kyrillidou is the Principal of QualityMetrics, LLC, a private research company specializing in libraries. Martha worked at the Association of Research Libraries leading a premiere program in library assessment. She has worked with hundreds of libraries and her website is available at http://marthakyrillidou.com.

Prathiba Natesan

University of North Texas

Prathiba Natesan

Colleen Cook

McGill University

Colleen Cook


Purpose: Library researchers are interested in understanding how their library services are keeping up with the rapid advances in technology and newer methods of obtaining information. Accordingly, the commonly used... [ view full abstract ]


  1. Martha Kyrillidou (QualityMetrics, LLC)
  2. Prathiba Natesan (University of North Texas)
  3. Colleen Cook (McGill University)

Topic Areas

Services , Innovative Methods , Methods


PA-8B » LibQUAL+ and beyond (13:30 - Wednesday, 2nd August, Douglas Price Room)



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