Linking assessment to the strategic plan in academic libraries

Kathryn Ball

McMaster University Library

Kathryn Ball's research interests include the use of the Balanced Scorecard in academic libraries, the development of performance metrics and qualitative methods in library assessment.  She has spoken at provincial and national conferences and written several articles on these topics.


Purpose: The authors' current research is exploring the use of metrics in strategic plans in Canadian academic libraries. Design, methodology or approach: The initial phase of the research project involves examining... [ view full abstract ]


  1. Kathryn Ball (McMaster University Library)
  2. Lorie Kloda (Concordia University Library)
  3. Elizabeth Hayden (University of Ottawa Library)

Topic Areas

Organisational issues , Performance Indicators , Frameworks


PA-3A » Strategic Planning (15:30 - Monday, 31st July, Main Hall)



Presentation Files

The presenter has not uploaded any presentation files.