UX interviewing techniques

Frankie Wilson

University of Oxford

Frankie Wilson is the Head of Assessment & Secretariat at the Bodleian Libraries, University of Oxford. She received her Doctorate for the development of the Quality Maturity Model and her research interests include quality in libraries, performance measurement, organisational culture, and research methodologies.


UX, or User eXperience, uses anthropological research methods to gain insight into how users actually behave, and also how they feel when using a space or service. Such assessment compliments quantitative data gathering (such... [ view full abstract ]


  1. Frankie Wilson (University of Oxford)

Topic Areas

Innovative Methods , Methods


PA-8C » Workshop: UX Interviewing Techniques (13:30 - Wednesday, 2nd August, Seminar Room 1)

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