Measuring Human Performance through Normal Operations Monitoring

Louise Raggett

University of New South Wales, Australia

Prior to joining The Human Systems Group, Louise was the Manager Human Risk for the Qantas Group and Human Factors Manager for Railcorp. Louise is a Human Factors specialist and Applied Psychologist, with extensive experience in senior strategic positions. Her experience includes a wide range of high hazard industries, such as aviation, rail transport, oil and gas operations and nuclear power generation. Louise has provided expertise on human performance in a range of capacities in operational management, accident investigation, regulatory oversight and human factors consultancy services. Louise is currently completing a PhD in Human Factors with the University of New South Wales where she also lectures part time on Human Factors in the faculty of Science and Aviation

Abstract

Most high hazard industries know that human performance is important to safety outcomes but few routinely measure the standard of human performance in their operations. Most managers recognise it is difficult to manage what... [ view full abstract ]

Authors

  1. Louise Raggett (University of New South Wales, Australia)

Topic Areas

Systems ergonomics , Signaller performance, workload, situation awareness , Systems safety, risk management and incident reporting , Human error and human reliability , Added value and cost benefits in rail ergonomcis/ human factors

Session

1PS-1A » Industry Focussed HF (11:20 - Monday, 14th September, Flourish)

Paper

048.pdf

Presentation Files

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