Developing a comprehensive security for attractiveness and efficiency: training programme for stations design and management

The improvement of security in stations and its acceptance by people concerned requires the implementation of training, awareness and information modules. Relevant training modules on human factors and security are currently... [ view full abstract ]

The improvement of security in stations and its acceptance by people concerned requires the implementation of training, awareness and information modules.
Relevant training modules on human factors and security are currently developed by UIC and will be presented for the first time in June; they could be a basis of a workshop session during the fifth international rail human factors conference.
This workshop would last one hour and will present the different training modules adapted to the various actors of the stations, including passengers.
These modules present the security crisis management and the role of human factors before, during and after the crisis.
This workshop will address all threats: from daily delinquency to terrorism. The added value of these modules is to use an organisational and human factors approach inside the security world, using for example security culture, resilience for improving the system in general.
We decided to focus our approach on awareness and prevention in stations before the crisis. During the crisis, we believe that communication to the customers is crucial in order to help them make the right decisions. Finally, in order to have a feedback of any crisis situations in stations we thought interesting to develop an effective communication and a shared experience on crisis management.

The modules are organised as follow:

BEFORE THE CRISIS: AWARENESS AND PREVENTION
Target: Rail Security staff, Rail non Security Staff, Public, Partners/Providers
Rail Security Staff: professional training: developing the corporate culture
Rail non Security Staff: developing the security culture and raise awareness of the threats and vigilance (alert, incident reporting)
Public: developing the security culture through alert, reporting to a rail staff (ethical alert). The idea is to involve the public without scare them. Security is a win-win challenge.
Partners/ Providers: developing their railway culture in giving them knowledge’s on possible rail dangers and constraints

DURING THE CRISIS: COMMUNICATION TO THE CITIZENS
Target: Public
A citizen communication
Developing and presenting a citizen communication, in a form of an awareness program, this would give ethical and cultural solidarity to railway public and rail non security staff.

AFTER THE CRISIS: COMMUNICATION AND SHARED EXPERIENCE
Target: Rail Security Staff, Rail non Security Staff, Partners
An effective communication
How to set up an effective communication with the Medias?
How to communicate to the public after a crisis?
A shared experience on crisis management
Have an exchange of good practices in terms of crisis management.
What’s about the experience feedback?
What works and what doesn't in terms of crisis management?