SERVSIG Best Dissertation Award
Thomas Baker
Abstract
Mandl Leonard: New Perspectives on Customer Experience in Service Recovery Otterbring Tobias: The Abercrombie & Fitch Effect: The Impact of Physical Dominance on Male Customers' Status Signaling Consumption Leclercq Thomas:... [ view full abstract ]
Session
2B » SERVSIG Best Dissertation Award (13:30 - Friday, 15th June, GB17)
